Welcome to shop.dhwaniastro.com. This website is owned and operated by Dhwani Astro LLP. These Terms and Conditions govern your use of this website and the purchase of products from our online store. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.
1. About shop.dhwaniastro.com
shop.dhwaniastro.com is a product-based e-commerce website operated by Dhwani Astro LLP. This website is used only for selling our own spiritual and wellness products.
- We do not operate as a marketplace
- We do not onboard third-party sellers
- We do not provide consultation, advisory, chat, or call-based services on this website
All products listed on shop.dhwaniastro.com are sold and fulfilled directly by Dhwani Astro LLP.
2. Eligibility
By using this website, you confirm that:
- You are legally capable of entering into a binding contract
- You are using this website for lawful purposes only
- You provide accurate and complete information while placing an order
3. Product Information
- Product images are for reference purposes only
- Actual product color, design, or appearance may vary slightly
- Product availability is subject to stock
- We reserve the right to modify or discontinue any product without prior notice
4. Pricing and Payments
- All prices displayed on the website include applicable taxes unless stated otherwise
- Prices may change without prior notice
- Full payment must be completed before order processing
- Payments are processed through secure and authorized payment gateways
Any additional charges applied by banks, card issuers, or payment providers are the responsibility of the customer.
5. Order Confirmation and Cancellation
- Order confirmation is sent after successful payment
- We reserve the right to cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity
If an order is cancelled after payment, the refund will be processed as per our Refund Policy.
6. Shipping and Delivery
- Orders are shipped as per the timelines mentioned on the website
- Delivery timelines may vary due to courier delays, weather conditions, or other factors beyond our control
- Customers are responsible for providing accurate shipping details
7. Returns, Refunds and Replacements
Please refer to our Refund Policy for detailed information.
- Returns are accepted only for damaged or defective products
- Requests must be raised within the defined return period
- Products must be unused and in original packaging
- Shipping charges are non-refundable unless stated otherwise
Refunds are processed only after inspection of the returned product.
8. User Responsibilities
- Misuse the website or its content
- Attempt to disrupt or damage website functionality
- Copy, reproduce, or distribute website content without permission
Violation may result in suspension of access or legal action.
9. Intellectual Property
All content on this website including text, images, logos, graphics, and product descriptions is the intellectual property of Dhwani Astro LLP. Unauthorized use is strictly prohibited.
10. Disclaimer
- Products sold on this website are intended for personal use only
- Results or experiences may vary from person to person
- No guarantees or assurances are made regarding specific outcomes
11. Limitation of Liability
- Indirect or consequential damages
- Loss of data, revenue, or profits
- Delays caused by logistics or courier partners
- Payment gateway or banking-related issues
Our maximum liability shall not exceed the value of the product purchased.
Privacy and Data Protection
Your personal information is handled as per our Privacy Policy. By using this website, you consent to the collection and use of information in accordance with applicable laws.
13. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in India.
14. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.