Last Updated: 1 April 2024
This Privacy Policy describes how Dhwani Shop ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from shop.dhwaniastro.com (the "Site") or otherwise communicate with us (collectively, the "Services").
By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our Site with the "Last Updated" date modified accordingly.
How We Collect and Use Your Personal Information
We collect personal information about you from various sources to provide and improve our Services. The types of personal information we collect depend on how you interact with us.
Personal Information We Collect
1. Information You Provide Directly:
- Contact details: Name, address, phone number, email
- Order details: Billing and shipping address, payment confirmation
- Account details: Username, password, security questions
- Shopping behavior: Items viewed, cart and wishlist activity
- Customer support: Any information provided in communication with us
2. Automatically Collected Information:
- Data: IP address, browser type, device information, interaction details
- Cookies and Tracking Technologies: We use cookies and tracking tools to analyze user behavior and improve our Services. You can manage your cookie preferences via your browser settings.
3. Information from Third Parties:
- Service providers such as Shopify for order processing and payments
- Marketing and advertising partners
- Analytics providers that help us understand user behavior
How We Use Your Personal Information
We use your information for the following purposes:
- Order Processing: Fulfilling and managing purchases, shipping, returns, and support
- Marketing & Promotions: Sending offers, newsletters, and advertisements (you can opt out anytime)
- Security & Fraud Prevention: Protecting against unauthorized activities
- Customer Support: Responding to inquiries and improving our Services
How We Share Personal Information
We may share your information with:
- Service providers who assist with payment processing, shipping, and customer support
- Marketing and advertising partners to offer personalized promotions
- Legal authorities, if required by law
- Business affiliates in case of mergers or acquisitions
We do not sell or share your personal data for third-party marketing purposes.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal data:
- Access & Correction: Request details and corrections of your personal information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing emails and restrict cookie tracking
- Data Portability: Request a copy of your personal data
To exercise your rights, contact us at support@dhwaniastro.com.
Security & Data Retention
We implement reasonable security measures to protect your data. However, no system is completely secure. We retain personal information as long as necessary for legal and business purposes.
Children's Privacy
Our Services are not intended for children under 16. We do not knowingly collect personal information from minors.
International Data Transfers
Your personal data may be stored and processed in different countries where our service providers operate. We follow legal frameworks for data transfers where applicable.
Contact Us
If you have questions about this Privacy Policy, you can reach us at: